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First. If you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you" Nothing makes us happier than a legion of happy LuxuryLines customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know... . You can get a refund and cancel an order before 2 days of ordering . If a order took over 45 days and it you didn't received it, Which it is impossible, We will give you a refund